Cancellation & Refund Policy

1. Shifting Courses

A candidate may change to another batch of the same course without academy approval when their current batch starts more than 24 hours away. The seat moves to the new batch once the shifting fee and any higher course fee difference are paid; if nothing is due, it moves immediately. Batch changes are not available within 24 hours of the current batch's start or after it has started. The following charges are measured from the original course start date to the new batch's start:

1.1 Theory Courses

• Within 6 months: 15% of the course fee will be charged as a shifting fee.
• Between 6–12 months: 25% of the course fee will be charged as a shifting fee.

1.2 Courses with Practicals

• Within 6 months: 20% of the course fee will be charged as a shifting fee.
• Between 6–12 months: 25% of the course fee will be charged as a shifting fee.

1.3 Higher Fee Batches

If a candidate shifts to a batch of the same course with a higher fee, the difference in fee must be paid in addition to the applicable shifting fee.

1.4 Restrictions

• Shifting is permitted only within 12 months from the original course start date.
• Interchanging courses or transferring enrollment to another candidate is not allowed.

2. Cancellation and Refunds

Refunds for cancellations are available under the following terms:

2.1 Refund Policy

• More than 1 month before course start: 75% refund
• 15 to 30 days before course start: 50% refund
• 48 hours to 14 days before course start: 25% refund
• Within 48 hours of course start: No refund (fees forfeited)

2.2 Shifted Courses

Courses that have already been shifted are not eligible for cancellation. Withdrawal from a shifted course results in forfeiture of the full fee.

2.3 Refund Exclusions

Refunds are not applicable to additional costs, such as:

• Safety equipment charges
• Missed session fees
• Exit exam fees
• Any other supplementary charges

3. Refund Process

3.1 Timeframe

Refund requests are reviewed within 10 to 15 working days. Once approved, the refund is processed within 5 working days.

3.2 Request Procedure

Candidates can submit a refund request from their booking in their profile, or by email to [email protected]. Requests will be reviewed, and candidates will be informed of the decision. The seat is released as soon as the request is sent. A candidate may withdraw the request while it is waiting for review, but only if the seat has not been booked by someone else in the meantime.

4. Minimum Enrollment Requirement

Courses require a minimum number of participants to commence. If this requirement is not met, the Academy reserves the right to reschedule the course. In such cases, candidates will be shifted to the next available batch without additional shifting charges.

5. Force Majeure

If a course is canceled due to circumstances beyond our control (e.g., natural disasters, government restrictions, or other force majeure events):

• Candidates may shift to a future batch without any shifting fee.
• Refunds are not applicable in such cases.

This policy is designed to ensure fairness and clarity in managing cancellations, refunds, and course shifting.

For further assistance, please contact us:

Email: [email protected]

Phone: +91 8929305273